Effective Date: November 19, 2025
Agreement to Terms
By accessing or using ModelRiver Inc.'s services ("ModelRiver," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our services.
Description of Services
ModelRiver provides a unified API platform that routes AI requests to multiple providers including OpenAI, Anthropic, Google, Cohere, Mistral, and others. Our services include:
- API gateway and routing
- Provider credential management
- Workflow configuration
- Request logging and analytics
- Structured output schemas
- Dashboard and project management
- Webhook delivery and async processing
Account Registration
Eligibility
You must be at least 18 years old and capable of forming a binding contract to use our services.
Account Security
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized access
- Using strong, unique passwords
Accurate Information
You agree to provide accurate, current, and complete information during registration and to update it as needed.
Acceptable Use
Permitted Uses
You may use ModelRiver to:
- Build AI powered applications and features
- Route requests to multiple AI providers
- Monitor and analyze API usage
- Automate workflows with structured outputs
Prohibited Uses
You may not:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Transmit harmful code, viruses, or malware
- Attempt to gain unauthorized access to our systems
- Use the service for fraudulent purposes
- Generate content that is illegal, harmful, or abusive
- Reverse engineer or attempt to extract our source code
- Resell or redistribute our services without authorization
- Use the API to violate the terms of service of underlying AI providers
- Scrape or harvest user data without consent
- Overload or disrupt our infrastructure
API Usage and Rate Limits
Rate Limits
We implement rate limits to ensure fair usage and system stability. Limits vary by subscription tier and may be adjusted with notice.
API Keys
- API keys are project-specific and must be kept confidential
- You are responsible for all usage under your API keys
- Lost or compromised keys should be revoked immediately
- Sharing API keys with unauthorized parties is prohibited
Usage Monitoring
We monitor API usage for billing purposes, detecting abuse, system optimization, and security threat prevention.
Billing and Payment
Subscription Plans
- Free Tier: Limited API requests with basic features
- Paid Tiers: Increased limits and advanced features
- Pricing is published on our website and subject to change
Payment Terms
- Payments are processed through Stripe
- Subscriptions are billed monthly or annually
- All fees are non refundable except as stated in our Refund Policy
- You authorize us to charge your payment method automatically
Failed Payments
If payment fails:
- We will attempt to retry the charge
- Your account may be suspended after 7 days
- Access will be restored upon successful payment
- Accounts may be deleted after 30 days of non-payment
Taxes
You are responsible for all applicable taxes. Prices do not include taxes unless stated otherwise.
Provider Credentials
Your Responsibility
- You must have valid accounts with AI providers you wish to use
- You are responsible for compliance with each provider's terms
- We encrypt your provider credentials but you maintain ownership
- You must ensure your provider accounts have sufficient credits/quota
Provider Outages
We are not liable for outages, rate limits, or policy changes by third-party AI providers. Our fallback system attempts to route around provider issues, but availability is not guaranteed.
Intellectual Property
Our IP
ModelRiver retains all rights to:
- The platform, API, and dashboard
- Our proprietary code and algorithms
- Trademarks, logos, and branding
- Documentation and content
Your Content
You retain ownership of:
- Your prompts and input data
- Workflow configurations
- Structured output schemas
- API responses generated for you
License Grant
You grant us a limited license to:
- Process and store your data to provide services
- Use aggregated, anonymized data for service improvement
- Display your configurations in your dashboard
Data and Privacy
Your use of our services is governed by our Privacy Policy. We handle your data as a processor, and you remain the data controller for your end-user data.
Service Availability
Uptime Commitment
We strive for high availability but do not guarantee uninterrupted service. We provide:
- Monitoring and alerting
- Status page for incidents
- Email notifications for major outages
Maintenance
We may perform scheduled maintenance with advance notice. Emergency maintenance may occur without notice.
No SLA (Free Tier)
Free tier users receive best-effort support with no formal SLA. Paid tiers may include SLA commitments based on plan.
Termination
By You
You may terminate your account at any time through the dashboard or by contacting support.
By Us
We may suspend or terminate your account if you:
- Violate these Terms
- Engage in fraudulent activity
- Fail to pay required fees
- Pose a security risk
Effect of Termination
Upon termination:
- Access to services will cease
- Data will be deleted per our retention policy
- Outstanding fees remain due
- Provisions surviving termination remain in effect
Warranties and Disclaimers
AS IS Service
ModelRiver is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to merchantability, fitness for a particular purpose, non infringement, accuracy or reliability, and uninterrupted operation.
Third-Party Providers
We do not warrant the performance, availability, or outputs of third-party AI providers.
Limitation of Liability
To the maximum extent permitted by law:
- ModelRiver's total liability is limited to the amount you paid in the 12 months before the claim
- We are not liable for indirect, incidental, special, consequential, or punitive damages
- We are not liable for loss of profits, data, or business opportunities
Indemnification
You agree to indemnify and hold harmless ModelRiver from claims arising from:
- Your use of the services
- Your violation of these Terms
- Your violation of third-party rights
- Your content or data
Dispute Resolution
Governing Law
These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.
Arbitration
Disputes will be resolved through binding arbitration rather than court, except for:
- Small claims court matters
- Intellectual property disputes
- Injunctive relief
Class Action Waiver
You agree to resolve disputes individually and waive the right to participate in class actions.
Changes to Terms
We may modify these Terms at any time. We will:
- Post the updated Terms on our website
- Update the "Effective Date"
- Notify you by email for material changes
- Provide 30 days notice before changes take effect
Continued use after changes constitutes acceptance.
General Provisions
Entire Agreement
These Terms, along with our Privacy Policy and Refund Policy, constitute the entire agreement.
Severability
If any provision is found unenforceable, the remaining provisions remain in effect.
Waiver
Failure to enforce any right does not waive that right.
Assignment
You may not assign these Terms. We may assign them with notice.
Force Majeure
We are not liable for delays or failures due to events beyond our reasonable control.
Contact Information
For questions about these Terms:
ModelRiver Inc. Email: [email protected]
Last updated: November 19, 2025