Every use case below is a working workflow template you can download from the templates page, import into ModelRiver, and connect to your own application.
Each guide covers the same three pieces:
- Backend - an endpoint that starts the workflow with a project API key.
- Frontend - a real-time chat UI powered by the ModelRiver client SDK.
- No-code - the same flow using Supabase, Neon, or your favorite platform.
Available use cases
Refund & Order Support
Handles refund requests end-to-end: classifies what the customer needs, applies your refund policy, and drafts a clear reply - automatically.
Support Ticket Triage
Sorts incoming support tickets, sets priority, and drafts a first reply - so your team only touches the conversations that need a human.
Lead Qualification & Follow-up
Scores inbound leads, spots the ready-to-buy ones, and drafts a personal follow-up - no more leads sitting in your inbox.
Product Review Insights
Turns raw product reviews into clear themes, sentiment, and action items - so you know what to fix next.
Content Moderation Classifier
Reviews user-generated content against your policy and records a clear decision - approve, flag, or block.
Billing & Invoice Assistant
Triages billing questions - invoices, failed payments, plan changes - and drafts a clear resolution reply.
Feedback & NPS Response
Reads customer feedback and NPS scores, then drafts the right reply - thank-you, apology, or follow-up.
Job Application Screening
Screens applications, scores the fit, and drafts the next-step email - even when you're hiring solo.
Article → Social Content
Turns one article into a summary, LinkedIn post, X post, and email teaser - a content team in one workflow.
FAQ & Knowledge Assistant
Answers common customer questions from your knowledge base and flags the ones that need a human.
Booking & Appointment Intake
Parses booking requests, spots missing details, and confirms appointments automatically.
Order Status & Tracking Assistant
Handles order inquiries - status, delays, changes - and drafts a helpful reply fast.
Not sure where to start?
Browse the workflow templates page or read the backend pipeline and client SDK docs.